Shipping policy
Somarelle Shipping Policy
At Somarelle, every order is prepared with care, quality control, and premium presentation.
We aim to provide reliable delivery across our key markets while maintaining the luxury service standards of the brand.
All shipping rates are structured to offer customers clear and attractive delivery options while protecting the quality, packaging, and fulfillment standards behind every Somarelle order.
United Arab Emirates — UAE
Standard Shipping: AED 25
FREE Shipping: Orders of AED 699 and above
Estimated Delivery Time: 1–3 business days after dispatch
Express Shipping: AED 59
Express Delivery Time: 1–2 business days after dispatch
Cash on Delivery: Available within the UAE only
Packaging: Premium Somarelle packaging included where applicable
For UAE orders, any applicable UAE tax or VAT will be shown and calculated at checkout where required.
GCC Countries — Duties & Import Charges
For selected GCC countries, Somarelle may ship on a Delivered Duty Paid (DDP) basis where stated at checkout.
For Saudi Arabia, Kuwait, Bahrain, and Oman, applicable standard import duties, destination VAT, customs duties, and standard clearance-related charges are handled through Somarelle’s delivery partner where available. Customers are not expected to pay these standard import charges separately upon delivery unless additional charges arise due to incorrect customer information, missing customs information, failed delivery, refused delivery, remote area charges, customs revaluation, or other exceptional cases.
Cash on Delivery is not available outside the UAE.
Saudi Arabia
Shipping Method: GCC Delivery – Duties & Import Charges Included
Standard Shipping: AED 55
FREE Shipping: Orders of AED 1,300 and above
Estimated Delivery Time: 3–5 business days after dispatch
Packaging: Secure luxury protective packaging
Saudi Arabia orders above AED 999 may require customer National ID details for customs clearance, including ID number, ID expiry date, full name, and date of birth.
Kuwait & Bahrain
Shipping Method: GCC Delivery – Duties & Import Charges Included
Standard Shipping: AED 55
FREE Shipping: Orders of AED 1,200 and above
Estimated Delivery Time: 3–5 business days after dispatch
Packaging: Secure luxury protective packaging
Oman
Shipping Method: GCC Delivery – Duties & Import Charges Included
Standard Shipping: AED 55
FREE Shipping: Orders of AED 1,300 and above
Estimated Delivery Time: 3–5 business days after dispatch
Packaging: Secure luxury protective packaging
Oman orders require customer ID details for customs clearance.
Qatar
Shipping Method: Qatar Shipping – Duties & Taxes May Apply
Standard Shipping: AED 55
FREE Shipping: Orders of AED 1,300 and above
Estimated Delivery Time: 3–6 business days after dispatch
Packaging: Secure luxury protective packaging
For Qatar orders, duties, destination VAT, import taxes, customs charges, or clearance fees may apply depending on the final customs assessment. These charges are the responsibility of the customer unless clearly stated as included at checkout.
International Shipping — Duties & Taxes Not Included
For the countries below, duties, destination VAT, import taxes, customs fees, clearance fees, or courier charges are not included in the product price or shipping fee unless clearly stated at checkout.
These charges may be collected by the courier, customs authority, or destination country and are the responsibility of the customer.
Europe & United Kingdom
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 55
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
United States — USA
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 55
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Australia
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 55
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 6–15 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Egypt
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 55
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Jordan
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 55
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Lebanon
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 55
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Türkiye
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 55
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Georgia
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 85
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Israel
Shipping Method: International Shipping – Duties & Taxes Not Included
International Shipping Rate: AED 85
FREE Shipping: Orders of AED 1,500 and above
Estimated Delivery Time: 5–8 business days after dispatch
Cash on Delivery: Not available outside the UAE
Packaging: Secure luxury protective packaging
Free Shipping Terms
Free shipping applies to the standard delivery fee only.
Free shipping thresholds are calculated based on the order subtotal after discounts and before shipping fees, taxes, duties, customs charges, or any additional fees.
For Saudi Arabia, Kuwait, Bahrain, and Oman orders shipped on a Delivered Duty Paid basis, standard import duties and taxes are handled by Somarelle for the original outbound delivery unless otherwise stated at checkout.
For Qatar and non-GCC international orders, free shipping does not include:
- Customs duties
- Destination VAT
- Import taxes
- Clearance fees
- Remote area surcharges
- Address correction fees
- Re-delivery charges
- Return shipping charges
- Refused delivery charges
- Return-to-origin fees
Any additional courier, customs, or government charges may be billed to the customer where applicable.
Customs ID Requirements
Certain international orders require customer identification details for customs clearance.
- Saudi Arabia: Orders above AED 999 may require customer National ID details, including ID number, ID expiry date, full name, and date of birth.
- Oman: Customer ID details are required for all Oman orders.
Customers must provide accurate and complete ID details when requested. Delays, customs holds, failed delivery, return-to-origin charges, additional courier fees, or customs charges caused by missing, incorrect, incomplete, expired, or rejected ID details are the responsibility of the customer.
Somarelle may hold fulfillment until required customs ID details are received and verified for shipment processing.
Order Processing
Orders are usually processed within 1 business day, subject to payment confirmation, stock availability, and fulfillment timelines.
Orders placed during weekends, public holidays, peak periods, or promotional campaigns may require additional processing time.
Once your order has been shipped, you will receive tracking details by email, SMS, or WhatsApp where available.
Incorrect Address, Refused Delivery & Undeliverable Orders
Customers are responsible for entering complete and accurate shipping information at checkout.
If an order cannot be delivered due to an incorrect address, missing contact details, missing customs ID details, customer unavailability, refused delivery, failed delivery attempts, or unpaid duties where applicable, Somarelle reserves the right to deduct or charge all related shipping, return, customs, courier, and handling fees.
Original shipping fees are non-refundable.
Remote Area & Additional Courier Charges
Some locations may be classified as remote areas by the courier.
If a remote area surcharge, address correction fee, re-delivery fee, storage fee, or additional courier charge applies, Somarelle reserves the right to request payment before dispatch or deduct the amount from any eligible refund or store credit.
Countries Not Available at Checkout
Somarelle currently ships only to countries and regions available at checkout.
If your country is not available at checkout, shipping may not currently be supported for your location.
Somarelle reserves the right to update regional availability, shipping rates, delivery timelines, and courier options at any time.
Delivery Notes
Delivery timelines are estimates and may vary due to courier operations, customs clearance, public holidays, peak seasons, weather conditions, promotional periods, or circumstances outside Somarelle’s control.
Somarelle is not responsible for delays caused by customs authorities, courier providers, incomplete addresses, unpaid duties where applicable, incorrect customer details, missing customs ID information, or customer unavailability.
For Qatar and non-GCC international orders, Somarelle is not responsible for customs delays, delivery holds, or additional charges required by the destination country unless clearly stated as included at checkout.
Shipping Policy Updates
Somarelle reserves the right to update shipping rates, free shipping thresholds, delivery timelines, courier conditions, tax treatment, and regional availability at any time.
Somarelle — Elegance in Every Curve.