Product Care
How should I wash my Somarelle dresses?
We recommend hand washing or gentle cold machine washing where suitable. Do not bleach. Air dry only. Avoid tumble drying to help protect the fabric and elasticity.
Can I iron my Somarelle pieces?
Please follow the care label on each garment. If ironing is allowed, use low heat and avoid direct heat on delicate fabrics, embellishments, or support structures.
How can I keep the sculpted fit in good condition?
Wash gently, avoid harsh chemicals, air dry, and store carefully. Proper care helps maintain the shape, fabric quality, and comfort of your Somarelle piece.
Returns, Exchanges & Cancellations
What happens if I return a Cash on Delivery order?
Cash on Delivery orders are not refunded in cash or to card. Approved COD returns are refunded as store credit or size exchange where applicable. Store credit is valid for 6 months.
Can I cancel or change my order?
Once an order is placed and payment is successfully processed, it cannot be cancelled, modified, or changed. Please review all details carefully before completing checkout.
Do you accept returns?
Returns are accepted only when items meet Somarelle's return conditions. Items must be unused, unworn, unwashed, with original tags and packaging. Hygiene stickers must remain attached.
What is the return window for UAE orders?
UAE returns or exchanges are accepted within 7 days of delivery, provided the item meets the return conditions.
What is the return window for international orders?
International returns are accepted within 14 days of delivery, provided the item meets the return conditions.
What if my item arrives damaged or faulty?
If you receive a damaged or faulty item, contact Somarelle within 48 hours of delivery. Clear photos and order details are required. Once approved, a replacement or store credit may be issued.
Shipping & Delivery
Do you ship internationally?
Yes. Somarelle ships internationally. Shipping options, delivery times, and fees may vary depending on your location and will be shown at checkout.
How long does UAE delivery take?
UAE delivery usually takes 1–2 days after dispatch.
How long does GCC delivery take?
GCC delivery usually takes 3–5 days after dispatch.
How long does International delivery take?
International delivery usually takes 5–9 days after dispatch.
Pricing, Currency & Payments
Why do I see different currencies on the website?
Prices may be displayed in your selected currency for convenience. Final checkout is securely processed in AED, the official currency of the UAE. Your bank or card provider may convert the amount to your local currency.
Will I be charged more because checkout is in AED?
Somarelle does not add hidden currency conversion fees. The final checkout amount is shown before payment. Any currency conversion or international card fee is controlled by your bank or card provider.
What currency is checkout processed in?
Final checkout is securely processed in AED, the official currency of the UAE.
What payment methods do you accept?
Available payment methods may include credit cards, debit cards, Apple Pay, Google Pay, Shop Pay, Buy Now Pay Later services where available, and other approved payment options shown at checkout.
Sizing & Fit
How do I choose my size?
Please check the Somarelle Size Guide before placing your order. We recommend measuring yourself carefully and comparing your measurements with the size chart on the product page.
What if I am between sizes?
If you are between sizes, we recommend choosing based on your preferred fit. Choose the smaller size for closer sculpting support, or the larger size for a slightly more relaxed feel.
Are Somarelle products true to size?
Somarelle pieces are designed to fit true to size while offering sculpting support. Because fabrics and silhouettes may vary by style, always refer to the size guide on each product page.
Can I change my size after placing an order?
Once an order is placed and confirmed, it cannot be modified or changed. Please review your size, color, and shipping details carefully before completing checkout.
Can I move comfortably in Somarelle pieces?
Yes. Somarelle pieces are designed for real-life movement, including sitting, walking, working, travelling, and socializing. The support is intended to move naturally with your body.
Is the sculpting support visible under clothing?
Somarelle support is designed to remain discreet beneath the outer fabric and help minimize visible lines. Each piece is created for a smooth, refined finish.
Sculpting Support & Built-in Shapewear
What is built-in shapewear?
Built-in shapewear means support is designed directly into the garment instead of being worn as a separate layer underneath. At Somarelle, we describe this as discreet sculpting support — support zones created within the silhouette to help smooth, refine, and enhance the overall fit.
What does Somarelle sculpting support do?
Somarelle sculpting support is designed to help refine the waist, smooth the front, support natural curves, and create a cleaner silhouette while keeping comfort and movement at the center of the design.
Do I still need to wear shapewear underneath?
Many Somarelle styles are designed to reduce the need for bulky extra layering. Some customers may still choose additional layers based on personal preference, but the purpose of Somarelle's support is to create a smoother, more polished fit on its own.
Will the support feel too tight?
Somarelle is designed to balance support with comfort. You should feel gently held and smoothed, not restricted. The exact feel depends on the style, fabric, and size selected.
About Somarelle
Where is Somarelle based?
Somarelle is based in the United Arab Emirates. Our pieces are created with a focus on premium quality, refined silhouettes, comfort, and discreet sculpting support.
What makes Somarelle different?
Somarelle blends elegant women's fashion with discreet support zones designed within selected silhouettes. The goal is to create a polished fit, smooth finish, and confident wearing experience without unnecessary bulk.
Still need help?
Contact us at support@somarelle.online and our team will be happy to assist you.
Somarelle — Elegance in Every Curve.
Veelgestelde vragen
Veelgestelde Vragen
De sectie Veelgestelde Vragen is een waardevolle bron die duidelijkheid biedt over verschillende onderwerpen met betrekking tot onze diensten en producten. Hier beantwoorden we enkele veelvoorkomende vragen van onze klanten, zodat u de informatie krijgt die nodig is om weloverwogen beslissingen te nemen.
1. Welke producten bieden jullie aan?
We bieden een breed scala aan producten die geschikt zijn voor diverse behoeften en voorkeuren. Van dagelijkse benodigdheden tot unieke items, onze catalogus is ontworpen om aan uiteenlopende klantinteresses te voldoen. Of u nu op zoek bent naar huishoudelijke artikelen, elektronica of kleding, onze voorraad wordt continu bijgewerkt met de nieuwste trends.
2. Wat zijn jullie verzendvoorwaarden?
Verzending is essentieel voor onze service en we streven naar tijdige en betrouwbare levering aan al onze klanten. Bestellingen worden binnen 1-3 werkdagen verwerkt en u kunt bij het afrekenen kiezen tussen standaard- en versnelde verzendopties. Volg uw bestelling via onze verzendbevestigingsmail voor realtime updates.
3. Hoe kan ik een artikel retourneren of ruilen?
We hechten veel waarde aan klanttevredenheid. Als u niet volledig tevreden bent met uw aankoop, kunt u artikelen binnen 30 dagen na ontvangst retourneren. Zorg ervoor dat het product in de originele verpakking en staat verkeert. Voor ruilingen kunt u contact opnemen met onze klantenservice voor hulp.
4. Hoe kan ik contact opnemen met de klantenservice?
Als u vragen heeft of hulp nodig heeft, staat ons toegewijde klantenserviceteam voor u klaar. U kunt ons bereiken via onze Contactpagina. We streven ernaar om alle vragen snel te beantwoorden en een oplossing te bieden voor uw problemen of vragen.
5. Zijn er speciale promoties of kortingen?
We werken onze promoties regelmatig bij om onze klanten besparingen te bieden. Bekijk vaak onze Promotiepagina voor de nieuwste aanbiedingen en speciale deals. Klanten kunnen zich ook abonneren op onze nieuwsbrief voor exclusieve kortingen rechtstreeks in hun inbox!
Conclusie
We hopen dat deze sectie Veelgestelde Vragen uw vragen effectief heeft beantwoord. Voor andere vragen die hier niet aan bod komen, kunt u gerust contact met ons opnemen. Uw belangen en zorgen zijn onze prioriteit en we staan klaar om u te helpen met al uw behoeften.